Complaints Policy

LS10 Dental Care takes complaints very seriously and we try to ensure that all patients are pleased with their experience of our service.

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When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

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We aim to make your experience at the practice as pleasurable as possible. However, should you have any complaints, please contact Dr Imran Mahmood on 0113 2776606 or email LS10dental@gmail.com who will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the procedure from reception.

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Our aim is to react to complaints in the way we would want our complaint about a service to be handled.

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We learn from every mistake that we make and we respond to patients concerns in a caring and sensitive way.

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There is also a Dental Complaint Service who supports patients wishing to make a complaint regarding their healthcare. You can contact them on: 08456 120 540.